Online shopping

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

Visitors under the age of 18 should not register with this website or submit any information to us.

 

Order Cancellation

If you wish to cancel your order, please contact the Hit Air UK Limited Customer Services team via email on info@hitairuk.co.uk or calling 07500 962397. Alternatively, please write to:

Hit Air uk Limited

Poyle Farm
Poyle Road
Tongham
Nr Guildford
GU10 1BS

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the Returns form. Further details are set out in our Returns Policy.

If you would like to cancel or amend your order or have any further questions about our cancellations policy please contact our Customer Services Team 07500 962397.

Return Policy

The returns policy is for goods purchased direct from Hit Air uk Limited.

If for any reason you are unhappy with your purchase, the goods may be returned for a refund or exchange. Goods must be returned in their original condition (air-vests must not have been inflated) with all original tags and labels attached, within 7 days of receipt of your goods.

Applicable refunds will be made for the original purchase price of the goods against the original form of tender.

Please use the returns form provided and return to:

Hit Air uk Limited

Poyle Farm
Poyle Road
Tongham
Nr Guildford
GU10 1BS

Return postage costs will be the customers responsibility, except in the case of damaged, faulty or incorrectly supplied goods. We regret that we cannot be held responsible for non-delivery of returned goods so please ensure that you retain the receipt for the returned parcel until you have been credited for the goods.

None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty.

If you would like any additional assistance please contact our Customer Services team on 07500 962397.

Payment Methods

We only accept payment for orders in £ sterling.

We accept payment by Maestro, MasterCard, Visa and Visa Debit.

If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.

Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Please note that we do not accept cash or cheques as payment online or over the telephone.

Security & Privacy

When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy policies:

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by Hit Air Limited and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

How do we use your information? Hit Air Limited is a registered data controller under the Data Protection Act 1998. Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws.

The details we collect will be used to:

> Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).

> Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).

> Update our records and maintain your account with us.

> Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Care Team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

Security Policy

Security of our website is of up most importance to us. Our site uses software to provide high level SSL encryption technology . There are two simple ways to check if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and the ‘http’ will be replaced with ‘https’ at the front of hitairuk.co.uk in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

Please note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Changes to our Security and Privacy Policy Any changes we may make to our Security and Privacy Policy in the future will be posted on this page. Contact Questions, comments and requests regarding this Security and Privacy are welcomed and should be addressed to Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, Hit Air Limited, Poyle Farm, Poyle Road, Tongham, Surrey, GU10 1BS, by emailing us on info@hitairuk.co.uk or calling 0845 894 2868.

Company Details

Hit Air UK Limited

Poyle Farm
Poyle Road
Tongham
Nr Guildford
GU10 1BS

Registered address:

9 Castle Street, Farnham, Surrey, United Kingdom GU9 7LW.

VAT Registration number: 106346144